Shipping & Returns

At Artisans Craft, we strive to ensure that your Viking-inspired treasures are delivered to you efficiently and securely. Please read our shipping terms carefully to understand how we handle your orders.

1. Shipping Destinations

We ship to [list your shipping locations, e.g., worldwide, specific countries, etc.]. If your location is not listed, please contact us at [insert email] for assistance.

2. Shipping Methods & Costs

  • We offer multiple shipping options, including standard and expedited services.
  • Shipping costs are calculated at checkout based on your location, shipping method, and order weight.
  • Free shipping is available for orders over [insert amount, if applicable].

3. Order Processing Time

  • Orders are processed within [insert time frame, e.g., 1–3 business days] after payment confirmation.
  • Custom or handmade items may take longer to process, with estimated timelines provided on the product page.

4. Delivery Time

Delivery times vary depending on your location and selected shipping method:

  • Standard Shipping: [Insert time frame, e.g., 5–10 business days]
  • Expedited Shipping: [Insert time frame, e.g., 2–5 business days]
    Please note that these time frames are estimates and may be subject to delays due to unforeseen circumstances, such as customs processing or carrier delays.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

6. Customs and Import Duties

For international orders, customs and import duties may apply. These charges are the responsibility of the buyer and vary by country. Please contact your local customs office for more information.

7. Lost or Damaged Shipments

  • If your shipment is lost or arrives damaged, please contact us at [insert email or phone number] within [insert time frame, e.g., 7 days] of delivery.
  • We will work with the shipping carrier to resolve the issue and, if eligible, send a replacement or process a refund.

8. Incorrect Shipping Address

It is the buyer’s responsibility to provide accurate shipping information. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipping.