Cancellation & Refund Policy

At Artisans Craft, we strive to ensure your satisfaction with our Viking-inspired products. However, we understand that there may be situations where you need to cancel an order or request a refund. Please read our policy carefully to understand your options.

1. Order Cancellation

  1. Before Shipment

    • You may cancel your order anytime before it is shipped.
    • To cancel, contact us at [insert email address] or [insert phone number] with your order details.
    • A full refund will be processed within [insert time frame, e.g., 5–7 business days] to your original payment method.

  2. After Shipment

    • Orders cannot be canceled once shipped. However, you may return the item(s) as per our return policy below.

2. Refund Policy

  1. Eligibility for Refund

    • Items must be returned within [insert time frame, e.g., 14 days] of delivery.
    • Products must be unused, undamaged, and in their original packaging with all tags attached.
    • Refunds are not applicable for customized or made-to-order items unless they are defective or damaged.

  2. Refund Process

    • To request a refund, email us at [insert email address] with your order number and reason for the return.
    • Once approved, ship the item(s) back to the return address provided. Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
    • Upon receiving and inspecting the returned item(s), we will process your refund within [insert time frame, e.g., 7–10 business days].

  3. Refund Method

    • Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within [insert time frame, e.g., 7 days] of delivery.
  • Provide clear photos of the damaged/defective item and your order details.
  • We will offer a replacement, repair, or full refund based on the situation. Return shipping fees will be covered by us.

4. Non-Refundable Items

  • Gift cards.
  • Downloadable or digital products.
  • Clearance or final sale items.
  • Customized or personalized items, unless defective or incorrect.